Before Placing an Order

Attentions: You need to complete the ID verification and settings related to account safety before place an transaction order.

1

Determine the direction

Choose [Fiat] or [Crypto].

2

Select the currency to pay and get

FinChain provides USD/HKD, USDT-ERC20, USDT-TRC20 and USDC exchange services.

3

Enter the amount

You can enter the amount you want to pay/receive and the corresponding amount will be calculated automatically. (Relax, you can still modify the amount in the following steps) After entering, click [Start].

4

Enter discount code (if any)

If you have already get a discount code, you can enter the code here. After clicking [Apply], the valid discount code will show the specific fee discount amount. Learn more about discount codes.

5

Choose the way to pay or receive

You can choose a bank account or digital wallet address to send or receive money, please make sure you have added this information in Accounts.

When the receiving method is a bank transfer, you can select Myself or Others in Pay to:

• Select Myself to use your linked personal bank account as the receiving account.

• Select Others to use another verified bank account as the receiving account.

If the receiving bank account is still under verification, it may not be available for creating a transaction.

6

Bank fee bearing and deduction preference

This is a new feature that is under Beta testing. If you do not see this option for the time being, please contact our customer support team.

When your transaction involves a bank transfer, the page will show Est. Bank Fee. You can expand this section to choose the fee bearer and deduction preference. After you made the decision, the page may show a summary of your current choices, such as Pay extra bank fees; Payer bears.

(1) Fee bearing preference:

• SHA (shared by both): The remitter pays the outward remittance fee, while the receiver pays intermediary and receiving bank charges. The actual amount received may vary.

• OUR (payer bears all): The remitter bears all bank charges, including outward remittance fees, intermediary bank charges, and receiving bank charges.

(2) Deduction method

• Internal Deduction: Bank fees are deducted from the sent amount, and the beneficiary may not receive the full amount.

• External Deduction: Extra bank fees need to be paid to ensure the beneficiary receives the full amount.

When External is selected, the bank fee will be reflected in the amount to pay. When Internal is selected, the bank fee will affect the expected amount received.

7

Confirm the receiver account or address.

You can choose a bank account or digital wallet address to use for payments or receipts. Please ensure that you have already linked this information to your account.

8

Security Check

You need to enter the Security PIN to confirm your order.

9

Order confirmed!

View the guidelines after placing the order →