# After Placing an Order

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### Pay to FinChain

Once you confirm your order, we will show you payment methods in currency or crypto assets:

#### **（1）Pay currency to FinChain**

Please be sure to pay the amount specified in the order to the bank account shown on the page using the [bank account](/finchain-docs/en/accounts/bank-accounts.md) you selected when placing the order.

**Attentions:** Any payment from an unknown bank account or payment amount that does not match the order amount will not be accepted!

#### **（2）Pay crypto to FinChain**

Please be sure to pay the amount specified in the order to the receiving address shown on the page using the [digital wallet](/finchain-docs/en/accounts/wallets.md) you selected when placing the order.

**Attentions:** To avoid asset loss, please pay attention to address and network matching! Any payment from an unknown wallet address or payment amount that does not match the order amount will not be accepted!
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### Complete the Payment

After the payment is completed, please click the **\[I have paid]** button.
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### Payment Confirmation

We will check the funds for each payment, usually this is done by the system or manually. Therefore it may take some time for us to confirm your payment. When your payment is confirmed, we will send you a notification via email/message center.

**Attentions:** If we receive a risk report from a bank or digital asset custodian, your order will be suspended. If you have received any related email/message notifications, please [contact us](mailto:support@finchain.global) for further processing.
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### Order Completed

Once your payment is confirmed, we will pay you immediately. When the order is completed, we will send you an email/message notification.
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### Frequently asked questions

#### （1）My payment is not confirmed

If you have confirmed the payment, you can click the **\[I have paid]** button and we will check your payment again. If you are unable to confirm the payment after multiple applications, please [contact](mailto:support@finchain.global) our customer support team for processing.

#### （2）Order completed but funds not received

The arrival time will usually be determined by the bank or chain confirmation time, please be patient. If you still have questions about your transaction, please [contact](mailto:support@finchain.global) our Customer Support team.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://finchain.gitbook.io/finchain-docs/en/transactions/after-order.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.