After Placing an Order
Pay to FinChain
Once you confirm your order, we will show you payment methods in currency or crypto assets:
（1）Pay currency to FinChain
Please be sure to pay the amount specified in the order to the bank account shown on the page using the bank account you selected when placing the order.
Attentions: Any payment from an unknown bank account or payment amount that does not match the order amount will not be accepted!
（2）Pay crypto to FinChain
Please be sure to pay the amount specified in the order to the receiving address shown on the page using the digital wallet you selected when placing the order.
Attentions: To avoid asset loss, please pay attention to address and network matching! Any payment from an unknown wallet address or payment amount that does not match the order amount will not be accepted!
Payment Confirmation
We will check the funds for each payment, usually this is done by the system or manually. Therefore it may take some time for us to confirm your payment. When your payment is confirmed, we will send you a notification via email/message center.
Attentions: If we receive a risk report from a bank or digital asset custodian, your order will be suspended. If you have received any related email/message notifications, please contact us for further processing.
Frequently asked questions
（1）My payment is not confirmed
If you have confirmed the payment, you can click the [I have paid] button and we will check your payment again. If you are unable to confirm the payment after multiple applications, please contact our customer support team for processing.
（2）Order completed but funds not received
The arrival time will usually be determined by the bank or chain confirmation time, please be patient. If you still have questions about your transaction, please contact our Customer Support team.
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