Sub & Red Records
Under [Earn - My Holdings], click [Orders] to view subscription, redemption, cancellation, and refund progress.
Order Overview
The top of the page displays the number of subscriptions currently in progress and the number of matured products available for redemption. When a fixed-term product is approaching its maturity redemption date, the page may also display the nearest estimated redemption date.
The redemption reminder only indicates the maturity schedule of fixed-term products. It does not mean that other products are eligible for early redemption. Open the relevant product details to confirm.
Subscription Status
A subscription normally moves through the following statuses:
Submitted
The subscription request has been submitted, and the funds are awaiting reconciliation and unit confirmation. The details page displays the order number, network, subscription amount, fees, and payment method.If [Cancel Subscription] is still displayed, you can submit a cancellation request before the units are confirmed.
Units Confirmed
The subscribed units have been confirmed. The page displays the subscribed units, unit value, and subscription value. At this stage, the subscription generally cannot be canceled.
Completed
The product subscription has been completed. Go to My Holdings to view the product timeline and yield.
Cancellation and Refund
A canceled subscription normally moves through:
Canceled: The cancellation request has been submitted.
Refunding: The system is returning the funds through the original payment method.
Refunded: The refund is complete. The details page displays the refunded amount and the applicable transaction ID.
Redemption Status
A redemption normally moves through the following statuses:
Submitted
The redemption request has been submitted. The details page displays the redemption amount, yield, bonus rewards, and receiving method.
Units Confirmed
The redeemed units have been confirmed. The system is settling and returning the assets.
Redemption Completed
The redemption has been completed. When [My Assets] is selected, the corresponding assets appear in the FinChain account. When a digital wallet is selected, the details page may display the wallet address and on-chain transaction ID.
Asset Records
When you subscribe using FinChain account assets, the corresponding debit is shown under [Assets - Records]. After redemption or yield is credited, the corresponding credit also appears there.
Common Earn asset records include:
Subscription debits and processing status;
Credits for redeemed principal and yield;
Credits for bonus rewards.
[Earn Orders] shows the Earn order process, while [Assets - Records] shows actual asset debits and credits. The two pages may update at different times.
Missing Records?
Your subscriptions are recorded on-chain. Please allow a few seconds to minutes for confirmation. If your transaction doesn't appear or you have concerns, contact our support team.
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